Delivery Services and Returns UK & Worldwide

We ship worldwide

All orders received by 4pm Monday – Friday are shipped same day with tracking.

UK orders*

You have the option to choose:
Royal Mail Signed For® 1st Class
Royal Mail Signed For® 2nd Class
Royal Mail Special Delivery Guaranteed by 1pm®**

UK Free shipping

All UK orders over £45 and less than 2KG* in weight are shipped for free using Royal Mail with tracking.

Rest of the World orders*

Royal Mail International Tracked & Signed
Parcelforce Worldwide Global Priority

*If your total order weight, excluding Himalayan Salt Lamps, is more than 2KG, either split your order, email hello@shui-me.com or call 0800 3579 088.


Returns & Refunds

Returns will be accepted for any reason within 30 days providing the product is returned unopened and in its original packaging. In the first instance please email returns@shui-me.com  quoting your order reference number and stating the reason you’d like to return the item.

Once approved, you are responsible for the cost of returning the product(s) and for ensuring that it is returned safely and securely. Any items that are returned damaged or not fit for sale will not be refunded. Items returned with damaged product packaging will incur a 20% fee.

You MUST use a tracking service like Royal Mail Signed For and you MUST get proof of posting. Any returned parcels not received or without a proof of posting will not be considered for a refund.

If an item is received damaged please contact us within 7 days for a replacement sending photographic evidence to hello@shui-me.com and remember to quote your order number. We may ask you to return the damaged item.

Any refunds due will be paid within 14 days of being authorised.


Parcel not arrived?

Royal Mail ask to wait 10 working days before they will consider an item is lost. If this is the case, you will receive your order again free of charge. Just get in touch to arrange.


Trade enquiries welcome

Please email trade@shui-me.com


**Royal Mail Corona Update:

Published Date: 22/09/2020

Changes to Special Delivery Guaranteed

From Monday 28 September we’ll be improving our timed guarantees for Special Delivery Guaranteed by  1pm service and will make the following changes:

For items posted from Monday 28 September 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 1.00pm the next working day will change to by 4.00pm the next working day***.

This includes items where a Saturday guarantee has been purchased.
***existing postcode exceptions apply

All Signature services

We’ve put in place a temporary procedure for those services where we would normally capture a recipient’s signature on delivery in the UK. For items delivered on or after Saturday 14th March 2020, our postmen and women will not request a signature but will capture the recipient’s name and will ensure they take in the item. You can still check that we have obtained confirmation of delivery and who we delivered to by tracking your parcel at www.royalmail.com/track-your-item (where you may see a special code, ‘XP1’ instead of signature).  As a result, we will not consider refunds or compensation requests for not capturing a signature for items delivered on or after Saturday 14 March 2020 and until further notice.

Please note:

Should I expect daily deliveries?

The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes. We’re working hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. Despite our best endeavours, some areas of the country will experience reduced service levels at some points due to Coronavirus-related absences.

Royal Mail FAQ – https://www.royalmail.com/d8/uk-services-faq