We ship worldwide
All orders received by 4pm Monday – Friday are shipped same day with tracking.
You have the option to choose:
Royal Mail Signed For® 1st Class
Royal Mail Signed For® 2nd Class
Royal Mail Special Delivery Guaranteed by 1pm®**
UK Free shipping
All UK orders over £45 and less than 2KG* in weight are shipped for free using Royal Mail 2nd class signed for.
Rest of the World orders*
Royal Mail International Tracked & Signed
On January 1st 2021 the UK left the EU. This means that any items sent out of the UK may incur import taxes in the country of destination which must be paid before you can receive your parcel. You, the customer, are responsible for paying any import taxes due in your own country. Shui Me has no control over this.
*If your total order weight is more than 2KG, either split your order, email email@example.com or call 0800 3579 088.
Returns & Refunds
Returns will be accepted for any reason within 30 days providing the product is returned unopened and in its original packaging. In the first instance please email firstname.lastname@example.org quoting your order reference number and stating the reason you’d like to return the item.
Once approved, you are responsible for the cost of returning the product(s) and for ensuring that it is returned safely and securely. Any items that are returned damaged or not fit for sale will not be refunded. Items returned with damaged product packaging will incur a 20% fee.
You MUST use a tracking service like Royal Mail Signed For and you MUST get proof of posting. Any returned parcels not received or without a proof of posting will not be considered for a refund.
If an item is received damaged please contact us within 7 days for a replacement sending photographic evidence to email@example.com and remember to quote your order number. We may ask you to return the damaged item.
Any refunds due will be paid within 14 days of being authorised.
If a parcel could not be delivered or if it was not collected, Royal Mail will return the item to Shui Me. A refund will automatically be issued for the product minus the shipping costs. Please place a new order and note any special delivery requests.
Parcel not arrived?
Royal Mail ask to wait 10 working days before they will consider an item is lost. After 10 working days, if you have not received your parcel, Shui Me will make a claim with Royal Mail which can take up to 30 days to investigate. Royal Mail will either find the parcel and deliver it or not find the parcel and compensate Shui Me. If they do compensate Shui Me, you can choose to receive your order again free of charge or opt for a full refund. Just get in touch to arrange.
Please note – Shui Me has no control over this process and whilst we have full sympathy with you, please be patient and understand that lost and delayed parcels are nothing to do with Shui Me. We will however, do all we can to help but can only do so within the time frames set by Royal Mail. Please refer to their policy here www.royalmail.com/retail-compensation-policy-loss
Trade enquiries welcome
Please email firstname.lastname@example.org
**Royal Mail Update:
Information for Customers Accessing Special Delivery Services
We will continue to accept, prioritise and deliver as many Special Delivery Guaranteed items as resources allow during industrial action.
We cannot however guarantee delivery by 9am or 1pm next day for items sent during periods of industrial action. We are therefore suspending the delivery guarantee for items posted from Thursday 25 August, up to and including items sent on Thursday 1 September or for items sent between Wednesday 7 September up to and including items posted on Saturday 10 September. Customers will not be able to claim for items posted on these dates and which are not delivered on time.
All Signature services