We ship worldwide
All orders received by 4pm Monday – Friday are shipped same day with tracking.
You have the option to choose:
Royal Mail Signed For® 1st Class
Royal Mail Signed For® 2nd Class
Royal Mail Special Delivery Guaranteed by 1pm®**
UK Free shipping
All UK orders over £45 and less than 2KG* in weight are shipped for free using Royal Mail with tracking.
Rest of the World orders*
Royal Mail International Tracked & Signed
Parcelforce Worldwide Global Priority
*If your total order weight, excluding Himalayan Salt Lamps, is more than 2KG, either split your order, email email@example.com or call 0800 3579 088.
Returns & Refunds
Returns will be accepted for any reason within 30 days providing the product is returned unopened and in its original packaging. In the first instance please email firstname.lastname@example.org quoting your order reference number and stating the reason you’d like to return the item.
Once approved, you are responsible for the cost of returning the product(s) and for ensuring that it is returned safely and securely. Any items that are returned damaged or not fit for sale will not be refunded. Items returned with damaged product packaging will incur a 20% fee.
You MUST use a tracking service like Royal Mail Signed For and you MUST get proof of posting. Any returned parcels not received or without a proof of posting will not be considered for a refund.
If an item is received damaged please contact us within 7 days for a replacement sending photographic evidence to email@example.com and remember to quote your order number. We may ask you to return the damaged item.
Any refunds due will be paid within 14 days of being authorised.
Parcel not arrived?
Royal Mail ask to wait 10 working days before they will consider an item is lost. If this is the case, you will receive your order again free of charge. Just get in touch to arrange.
Trade enquiries welcome
Please email firstname.lastname@example.org
**Royal Mail Corona Update:
Published Date: 22/09/2020
Changes to Special Delivery Guaranteed
From Monday 28 September we’ll be improving our timed guarantees for Special Delivery Guaranteed by 1pm service and will make the following changes:
For items posted from Monday 28 September 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 1.00pm the next working day will change to by 4.00pm the next working day***.
This includes items where a Saturday guarantee has been purchased.
***existing postcode exceptions apply